Even a rose plant has thorns, such is the reality. The fact is even the best business in town can get a few negative reviews, sometimes it's a bad day to start with but it can cost you if you do not reply to negative reviews. People use anonymous usernames to submit reviews on Google and someone need not be your customer to leave a review. For businesses getting a bad review is terrible! Reviews are a very important part of the online business and this is why companies offering SEO services in Bangalore are focusing on online reputation management as well.
Local businesses rely a lot on the internet to get new clients so one also has to be prepared for a bad review as well. So here are a few steps on handling negative review on Google.
You put all your blood and sweat into your business and if you see it falling apart you really feel upset. But a bad review is not the end of business so don't panic. Sit with your team and evaluate the situation, see whether the person is your customer or not. If it's your old customer, find out what he/she invested in and you can also go to the tracked customer service calls.
It's best to respond within 24 hours and keep the reply short. Write about all good service you promise to offer in future. Reply courteously if it was a mistake on your part, be apologetic and make sure this does not happen in future. Maintain a proper way of responding to customer dissatisfaction; be prompt in replying about offering better customer service. Read how other businesses deal with negative reviews and the best responses to negative reviews.
There are few people who might want to spoil the good reputation of your business and this is why they keep posting fake reviews. If you find any fake reviews, just flag, and report Google. Try responding to a fake review as well because sometimes it may not be removed.
Now, if things get worse you can also take a legal step against fake reviews by just filling up a Google form for requesting legal removal. Note: You need to hire a legal professional if you walk this path.
Most of the times Google refuses to remove bad Google reviews but sometimes it's possible and it's great if you can make it happen. You can post against the review offering a 100% refund and this shows how much you care about a bad experience. No business is perfect but mistakes are to be resolved. How happy do you feel about a 5 star or a 4.5 star? So why not deal with a negative review so that your business reputation is not tarnished?
Everybody wishes to remove and delete Google reviews that are negative but it's not in our hands. If you have collected a couple of bad reviews, post on Facebook or Twitter and you might get an overwhelming response. Share your experience with people regarding negative reviews and you could collect a few positive ones in this process. If you are doing great business you will have customers that will support you and stand by you in crisis.
Now you know pretty much how to deal with fake and negative reviews on Google. If you feel that you cannot manage so much on your own because you need to focus on your business, hire an online reputation management company in Bangalore. They have a team who is always ready to manage your business so that it flourishes online. There are so many companies in Bangalore; you must spend some time researching and finding out a company that is experienced in offering such services. Nexevo Technologies is one such digital marketing company that offers a wide range of service to their clients.
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