10 Questions You Should Ask a Web Design Company Before You Hire Them

UX/UI Design, Web Development
Updated on: 06 Nov, 2025 20:54 PM

Overview:

Hiring a web design company isn’t just about getting a new website it’s about building the digital face of your business. Your website is often the first thing your customers see, and that first impression decides how they feel about your brand.

But with hundreds of website design companies and web design agencies out there, it can get confusing. Some promise the moon but deliver a basic template site. So, before you make that investment, here are 10 smart questions to ask a web design company to make sure you pick the right one and truly boost your business with web design that performs.

10 Questions You Should Ask

1. What’s Your Website Design Process and Timeline?

Why This Matters

A professional web design company follows a clear, step-by-step website development process research, wireframing, design, development, testing, and launch. This ensures your site is built strategically, not randomly.

Example

For instance, if you’re a software development company, you’ll need a design that focuses on credibility and product features. The process should start with competitor analysis, frontend and backend essentials, and UI/UX wireframes.

What to Ask

• What’s the estimated project timeline for website design?
• How do you manage communication during the project?

A good website development company will provide a transparent plan and use tools like Trello or Slack to update you at every stage. This clarity helps you avoid responsive web design mistakes that often occur due to poor communication.

2. Can You Show Me Your Portfolio or Case Studies?

Why This Matters

You wouldn’t hire a photographer without seeing their past work the same goes for web designers. Reviewing previous designs helps you understand their quality of website delivery.

Example

Let’s say you run an ecommerce web design company selling handmade products. You’d want to see examples where the agency improved conversions, reduced cart abandonment, or managed a static and dynamic website setup effectively.

What to Ask

• Can I see live websites you’ve designed for businesses like mine?
• Do you have client testimonials and case studies to share?

A confident web design agency will proudly show past business website design projects with measurable results, including how they managed to reduce web page weight for faster loading.

3. Do You Offer Custom Website Design or Use Templates?

Why This Matters

Every brand is unique. Custom website design reflects your brand’s personality, while templates make your website look like everyone else’s.

Example

Imagine you’re a digital marketing company you need creative landing pages with unique visuals, not cookie-cutter templates. A bespoke website development approach ensures your site stands out.

What to Ask

• Will my design be fully custom or based on a pre-made theme?
• How many design revisions are included?

A creative web design agency or UI/UX design company will use tools like Figma or Adobe XD to create unique layouts. This helps you build a users and search engine-friendly design that performs well across all devices.

4. How Do You Ensure the Website Is SEO-Friendly?

Why This Matters

A beautiful website is useless if no one can find it. An experienced website development company ensures your site is optimized for search engines.

Example

If you’re a web design company in Bangalore targeting local clients, your agency should structure your URLs, headings, and metadata to improve SERP rankings.

What to Ask

• Will my site include proper keywords, meta tags, and schema markup?
• Do you follow SEO-friendly web design practices?

A good answer includes mobile responsiveness, optimized images, and an architecture built for speed — all critical to boost your business with web design results. Working with a digital marketing company or SEO services company can amplify your reach even further.

5. What’s the Total Website Development Cost?

Why This Matters

Some agencies charge extra for essentials like domain, hosting, or security updates. Always clarify what’s included in your website development cost.

Example

If you hire a web design company in Bangalore that quotes ? 50,000, check if it covers website maintenance services, website hosting and support, and SSL setup.

What to Ask

• What’s included in the package?
• Are there ongoing charges after launch?

A transparent agency lists everything upfront no hidden surprises later. They’ll also guide you on ways to reduce web page weight for better speed and lower hosting costs.

6. Will My Website Be Mobile-Friendly and Responsive?

Why This Matters

More than 70% of visitors browse websites on mobile. Your site must adjust perfectly to every device.

Example

Think of a restaurant website that looks great on desktop but breaks on a phone screen it loses customers instantly. A website with mobile friendly features keeps users engaged and supports SEO.

What to Ask

• Can you show examples of responsive website designs you’ve done?
• Do you test on all major devices before launch?

A professional website design company will ensure fluid layouts, fast load times, and a smooth experience across devices. Avoiding responsive web design mistakes is key to maintaining a best and well-performing website.

7. Do You Provide Ongoing Support and Maintenance?

Why This Matters

Websites need care even after launch. Regular updates prevent crashes, bugs, and downtime.

Example

Suppose you run an online learning portal. If your site crashes during enrollment season, a support team must respond immediately.

What to Ask

• Do you offer website maintenance services?
• What’s your average response time for issues?

The best web development company in India offers 24/7 maintenance, backup solutions, and software updates. Their goal is to maintain a best and well-performing website that continuously ranks well.

8. Who Owns the Website After Completion?

Why This Matters

Many clients forget to ask this and later find their developer owns the code or domain. Always confirm ownership.

Example

A startup hired a web design agency but later discovered they couldn’t move their site because the agency owned the hosting account. Avoid this mistake to protect your investment.

What to Ask

• Who will own the website design, code, and content?
• Will you transfer full credentials after launch?

A transparent professional web design company hands over full ownership rights once payment is complete. This ensures your single page website or dynamic site is fully yours.

9. How Do You Measure Website Success After Launch?

Why This Matters

Your website should deliver measurable results more leads, better engagement, and improved SEO.

Example

A real estate company hired a web design company that used analytics to track user behavior. Within 3 months, leads doubled thanks to smart tips to boost website visibility.

What to Ask

• What KPIs do you measure after launch?
• Do you provide performance reports?

A website development company focused on results tracks conversions, bounce rates, and sessions to evaluate success and advantages of good website design choices.

10. Do You Offer Marketing or Branding Support?

Why This Matters

A great website deserves visibility. Choosing a web design agency that also offers digital marketing services saves time and ensures consistency.

Example

If you’re launching a new brand, a digital marketing company that provides professional web design services, SEO, and PPC can help you grow faster.

What to Ask

• Do you handle SEO, PPC, or content marketing?
• Can you help me grow after launch?

A full-service software development company offering bespoke website development, design, and SEO will help you maintain a users and search engine friendly online presence.

Bonus Tips: Things to Check Before Hiring a Web Design Agency

Before signing the contract, ensure your agency provides:

• Transparent pricing with no hidden costs
• Clear communication during projects
• Flexible design revisions and feedback process
• A proven portfolio with client testimonials and case studies
• Ongoing website hosting and support
• Full ownership and post-launch care

This checklist applies whether you’re hiring a web design company in Bangalore, a web design agency in Mumbai, or any firm that focuses on boosting your business with web design and improving SERP rankings.

Final Thoughts

Hiring the right web design company isn’t just a business decision it’s an investment in your brand’s growth.

By asking these key questions before signing with a web design firm, you’ll know exactly what to expect and avoid unnecessary responsive web design mistakes.

Whether you’re a startup or enterprise, these tips to boost website performance will help you find a partner that builds a best and well-performing website one that’s mobile-friendly, fast, and SEO-optimized.

So, next time you search for the top website design company near me, look beyond portfolios. Choose an agency that understands frontend and backend essentials, focuses on advantages of good website design, and helps you boost your business with web design that truly performs.

Your Questions Answered Here:

1. How do I choose the best web design company for my business?

Choose a professional web design company that understands your goals, offers SEO-friendly design, and shows real results in their portfolio.

2. What should I ask before hiring a web design company?

Ask about their website design process, project timeline, SEO strategy, and post-launch support before you contact us for your project.

3. How long does it take for a website development company to complete a site?

Most website development companies take 4–8 weeks depending on the size, design revisions, and features included in your project.

4. Why is responsive web design important for my website?

Responsive web design ensures your site looks perfect on all devices and improves SERP rankings helping users stay longer and engage more.

5. What is included in professional web design services?

Professional web design services include UI/UX design, coding, SEO setup, and mobile optimization all part of a full website development process.

6. How can I check the quality of a web design company’s work?

You can review their portfolio, check client testimonials, and explore live websites to see the quality of website performance and creativity.

7. Do web design agencies also provide SEO and marketing support?

Yes, many web design agencies offer digital marketing services and SEO-friendly design to boost your website visibility and lead generation.

8. What makes a good web design company stand out?

A good web design company focuses on user experience, responsive layouts, and clear communication delivering both beautiful and functional results.

9. How do I ensure my website remains updated and secure?

Partner with a website development company that provides maintenance, security patches, and aftercare or simply contact us for support.

10. Can I hire a web design company in Bangalore for my global business?

Yes, a web design company in Bangalore offers affordable web design services for clients worldwide through online collaboration and transparent workflow.